At RAREVella, we are committed to providing a smooth and reliable shopping experience for customers purchasing our gemstones, including emeralds, rubies, aquamarines, and other gemstone varieties.
This Shipping Policy explains how orders are processed, shipped, and delivered after purchase. By placing an order through RAREVella, you agree to the terms described below.
1. Order Processing
After your order is successfully placed, we will begin preparing and processing your order.
Each gemstone is carefully handled to ensure that your selected items are properly prepared before shipment.
Order processing time may vary depending on product availability, order details, and other factors.
Once your order has been processed and shipped, you will receive relevant shipping information when available.
2. Shipping Methods
RAREVella provides shipping services for customers who purchase gemstones through our website.
The available shipping method and delivery arrangement may vary depending on the destination, order details, and other shipping conditions.
We carefully select suitable shipping arrangements to ensure that your gemstone purchase is handled safely during transportation.
3. Delivery Time
Delivery times may vary depending on the destination, shipping method, customs procedures, and other factors outside our control.
While we make every effort to ensure timely delivery, delays may occur due to circumstances such as transportation conditions, customs processing, weather conditions, or other unexpected events.
We appreciate your understanding that delivery times are estimates and cannot always be guaranteed.
4. Shipping Costs
Shipping costs may vary depending on the order details, destination, and selected shipping method.
Any applicable shipping charges will be displayed during the checkout process before completing your purchase.
5. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Customers may use the provided tracking information to follow the progress of their shipment.
Please note that tracking updates may take time to appear after shipment.
6. Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import regulations, duties, taxes, or other charges depending on the destination country or region.
Customers are responsible for understanding and complying with any applicable customs requirements in their location.
RAREVella is not responsible for delays or additional charges caused by customs procedures or local regulations.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping details before submitting your order.
RAREVella cannot be responsible for delays, failed deliveries, or other issues caused by incorrect or incomplete shipping information provided by customers.
8. Damaged or Lost Packages
We take care in preparing gemstone orders for shipment.
If your package arrives damaged or you experience an issue with delivery, please contact us through the available contact methods provided on our website.
We will review the situation and provide assistance based on the circumstances of the order.
9. Delayed Deliveries
Shipping delays may occur due to factors including but not limited to:
- Transportation delays
- Customs clearance procedures
- Weather conditions
- Unexpected events affecting shipping operations
We will make reasonable efforts to assist customers in resolving delivery-related concerns.
10. Order Changes and Cancellations
Once an order has entered the processing or shipping stage, changes to shipping information or order details may not be possible.
If you need to request a change, please contact us as soon as possible after placing your order.
11. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us through the available contact methods provided on our website.
Thank you for choosing RAREVella.