At RAREVella, we are committed to providing high-quality gemstones and a reliable shopping experience for our customers.
This Return & Refund Policy explains the conditions and procedures regarding returns, refunds, and order-related concerns for purchases made through our website.
By placing an order with RAREVella, you agree to the terms described in this policy.
1. Return Eligibility
We understand that purchasing gemstones is an important decision. If you have any concerns regarding your order, please contact us through the available contact methods provided on our website.
Return requests may be considered based on the condition of the item and the circumstances of the order.
To be eligible for a return:
- The item must remain in its original condition.
- The gemstone must not have been damaged, altered, modified, or used.
- The original packaging and any included items should be kept intact.
- Customers must contact us before returning any item.
Returns sent without prior communication may not be accepted.
2. Gemstone-Specific Considerations
RAREVella offers gemstones including emeralds, rubies, aquamarines, and other gemstone varieties.
Because gemstones are unique natural products, slight differences in appearance, color, texture, and characteristics may occur between individual stones.
These natural variations are part of the uniqueness of gemstones and may not be considered defects.
3. Return Process
If you would like to request a return, please contact us with relevant order details and information regarding your request.
After reviewing your request, we will provide further instructions if the return is approved.
Customers should not send items back before receiving return instructions.
4. Refunds
Once a returned item has been received and reviewed, we will determine whether the item meets the applicable return requirements.
If the return is approved, the refund process will be initiated.
The time required for the refund to appear may vary depending on the payment method and related processing procedures.
5. Non-Returnable Situations
Returns or refunds may not be accepted in situations including, but not limited to:
- Items that have been damaged after delivery
- Items that have been altered, modified, or treated after purchase
- Items returned without prior communication
- Items that do not meet the return conditions described in this policy
6. Damaged or Incorrect Orders
If you receive an item that is damaged or if there is an issue with your order, please contact us as soon as possible after receiving your package.
Please provide relevant order details and information about the issue so that we can review the situation and provide appropriate assistance.
7. Return Shipping
Return shipping arrangements may vary depending on the circumstances of the return request.
Customers should contact us before arranging any return shipment to receive the correct return instructions.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered processing or shipping procedures, cancellation requests may not be possible.
9. Customer Responsibility
Customers are responsible for carefully reviewing product information and order details before completing a purchase.
Please ensure that all provided order and shipping information is accurate.
10. Policy Updates
RAREVella reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page, and customers are encouraged to review the policy periodically.
11. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us through the available contact methods provided on our website.
Thank you for choosing RAREVella.